Customer Satisfaction Guaranteed!
At Bluestone Global, LLC (Americare Medical Supply) we are absolutely committed to our customer service. Our driving force is to meet the highest level of industry standards and quality assurance, so we stand behind our products 100%. Therefore, we don’t charge a restocking fee and we will replace any damaged products at no cost to you.
In the event you would need to exchange or return any unopened items from your order, we will gladly refund your money or if needed, exchange them for a better size, sans the return shipping cost. Unfortunately, due to health regulations, we cannot accept any returns, exchanges or offer any kind of refund and/or credit for any items where the seal of the package has been opened (the discreet shipping box the item was shipped in does not count).
For example, if you order a case of Briefs, it comes with four bags of product. If you open one bag, we will no longer be able to return the entire case or portions that are unopened.
If your item arrives damaged, please contact us as soon as possible. Replacements are issued within seven (7) days of notification. Returns are accepted within fifteen 15 days of arrival of your item. Item must be in original condition, unopened, and unused. Packaging cannot be tampered with or the item cannot be returned. Buyer is responsible for return shipping. Please contact us for any returns and we will provide you with information for the process. Upon receipt of your product, we will provide you with a full refund (minus the shipping fee) for the price of the product at the time of purchase.
If you have any questions about a product or your order, don’t hesitate to contact us directly by sending us an email ([email protected]). We are here to assist you with your every shopping need.
You can also check the status of your Order.