We love Happy Customers so we created a list of Q&As to make your experience with Americare Medical Supply a pleasant one.
Free standard shipping every day on online orders of $69+ No adjustments to prior purchases. Offer excludes all items in Furniture Category. Not valid on items in our Thousand Oaks Store. Valid only when shipping within the U.S. Delivery charges apply in Thousand Oak Store. See a sales associate for details.
Free returns every day on online orders. You have 15 days to return from the shipment date. Items must be in saleable condition. Some departments, such as furniture, have special return policies. Only valid when shipping within the U.S. No adjustments to prior purchases.
You’re able to get in contact with us with 3 ways. You can call us at 1-805-777-1171, email us at [email protected] or contact us via our Live Chat on the website. We’ll get back to you as quickly as possible.
We are currently open on Monday through Friday, from 10 am to 6 pm PST
The maximum rental is one month, but you can renew monthly and keep the item as long as needed. We also have a rental to purchase program.
Sanitary items are not returnable. All other unused and unopened items are returnable within 30 days.
There are no hidden fees on the rentals. You just pay whatever the rental fee is when you pick up the item, or when it is delivered.
We recommend checking with your insurance first. We may be out of network, but if you have an RX you can try to bill your insurance with your RX and Receipt.
Local rental services only in Ventura County, California. Local deliveries are complimentary within 15 miles of our location. Delivery fees will be addressed for locations outside of our delivery zone.
Items under “In-store” category are ONLY available at our Thousand Oaks, California store. Items that are marked “online only” are available on our online store ONLY and NOT available at our Thousand Oaks store.
We offer the same day delivery for most items in Thousand Oaks, California
Yes we do. Please contact our staff at 1-805-777-1171 to receive more information.
You are more than welcome to come in and do a try on session. Our knowledgeable staff will be happy to assist you all along the way.
Yes we can! We are more than happy to help you find the item you need. If it’s not in store we’ll help you check our website. If it’s not on our website we’ll help with ordering it.
We are able to bill Medicare for various items with proper documentation.
No unfortunately Medicare does not cover safety equipment. Only Gold Coast/Medi-cal/LA CARE if they are primary or secondary cover it, with proper documentation.
Yes we do! Our experienced staff is ready to assist you in receiving.
We can bill insurance for these items with proper documentation.
No unfortunately stockings are not generally covered by insurance.